White County will be accepting applications for the position of Communications Officer to work at the E/911 Center. Applicants must be able to work 12-hour shifts including nights and weekends and travel to training as required. Entry level pay for this position is $16.13 per hour for non-certified. Night shift is $16.94 Complete job description and applications are available 8 am – 5 pm, Mon-Fri at the White County Commissioners Office, 1235 Helen Hwy, Cleveland, Georgia 30528 (706) 865-2235 or at www.whitecountyga.gov. This position is open until filled. Successful applicant must be able to pass a background investigation, drug/alcohol test, and a pre-employment assessment. This is a full-time position offering comparable wages and full benefits. White County is an equal opportunity employer.
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Base Starting Pay $42,642 – $66,095
+$2,000 for Dispatcher Certification
+$2,000 for Jailer Certification +$2,000 for Bi-Lingual
An employee in the Communications Officer – E911 position facilitates the flow of information between the public and law enforcement officers, or emergency personnel, by answering emergency and non-emergency calls for service and dispatch of response units. The ideal candidate will possess attention to detail and be able to multitask in high stress situations.
Answers emergency 911 and non-emergency voice and TDD calls for service; determines the nature of the call and what type of assistance or information is needed; routes calls to proper agency personnel; monitors non-emergency phone calls taken by 911; monitors dispatched radio traffic; interacts with the public to respond to inquiries; deals with sensitive and confidential matters; calls back disconnects to determine the nature and location of the problem.
Enters and maintains data in computer aided dispatch system (CAD); enters and retrieves technical information from a computer in order to perform research, update records, or respond to requests for information.
Enters data into, and obtains data from, the Georgia Crime Information Center (GCIC) network and the National Crime Information Center (NCIC) network, such as driver’s license and automobile tag information; enters stolen, or removes found, vehicles and weapons in system; enters information on missing or found persons; confirms warrants for other jurisdictions through NCIC and GCIC.
Assists callers in high stress situations, such as domestic violence, suicide, hostage calls, and when a loved one dies; gives CPR instructions to callers for patients who are in cardiac arrests; gives medical pre-arrival instruction to patients who are in need of medical assistance; communicates with caller on phone while logging radio traffic.
Monitors all radio frequencies assigned; dispatches, via radio, emergency calls requiring law enforcement, fire, or emergency medical service response, according to priority and availability of field units.
Monitors and ensures all communications equipment is functioning at all times; diagnoses problems to refer to proper repair technician.
Monitors inventory levels of supplies; ensures availability of adequate materials to conduct work activities; initiates requests for new or replacement items.
Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems; responds to requests for service or assistance.
Prepares or completes various forms, reports, correspondence, time cards, supply lists, or other documents including jail tickets for DeKalb County, bond receipts, warrants, driver’s history, background checks, and probation information.
Receives and maintains various forms, reports, correspondence, equipment operating manuals, procedures, handbooks, reference materials, manuals, or other documentation including NCIC files for vehicles, people, and history; reviews, completes, processes, forwards or retains as appropriate.
Operates a computer, printer, radio console, intercom system, cameras, facsimile machine, copier, calculator, multi-line phone, radio communications equipment, computer aided dispatch system, TTY/TDD system, headsets, weather computer, paper shredder, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software such as Zuercher CAD, Crimnet, Uniserach, or Microsoft Office.
Processes inmates, monitors behavior and movement of inmates, maintains logs and other records of inmates, calls for service, booking, fingerprinting, photographing, and release of inmates.
- Medical (90% of premium cost covered by City)
- Dental (employer funded – no cost to employee)
- Short Term Disability (employer funded – no cost to employee)
- Long Term Disability
- Basic and Voluntary Life/AD&D (employer funded – no cost to employee)
- 401(a) 10% defined contribution plan (employer funded – no employee match required)
- 457(b) deferred compensation plan (optional)
- 160 hours PTO starting (equal to 80 vacation hours and 80 sick leave hours)
- 11 paid holidays
- Employee wellness and assistance programs
- City paid uniforms
Training, Qualifications, and Experience
Must be able to hear and understand communications through telephone and radio as well as operate a variety of machines and equipment. Must be able to exert up to 75 pounds of force occasionally and/or 50 pounds of force frequently or consistently to lift, carry, push, pull or otherwise move objects including the human body. Also required are the following physical abilities: balancing, climbing, crouching, feeling, fingering, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, reading, repetitive motion, speaking, standing, stooping, talking, visual acuity, and walking. Must possess the ability to multitask; read, interpret, and understand maps; obtain accurate information when dealing with callers who are upset, afraid, injured, etc.; give accurate direction over the telephone; react quickly and calmly in emergency situations, etc.
Requires interpersonal communication skills including the ability of speaking and/or signaling people to convey or exchange information. Bi-lingual speaking is a plus.
Must be able to work nights, weekends, and holidays as needed or scheduled (including being on-call). Must be available to work overtime and possibly be called into work for coverage when not on-call to meet the demands of the department.
Must be able to pass pre-employment drug test, physical exam, background check, and psychological exam.
This is a technical, hands‐on position which is responsible for the administration of the Agency’s Computer Aided Dispatch (CAD) and related systems delivering quality and innovative technology solutions and guaranteeing the continued, reliable operation of networks as well as hardware and software systems that operate at the primary and backup locations. This position applies proven communication, analytical and problem-solving skills to identify, communicate and resolve system issues in order to maximize the user’s availability and ability to utilize all system functionality. The position works with a high degree of initiative and independence under broad program guidelines and general supervision of the Communications IT Manager, Senior to ensure that performance and operational goals are met. A core responsibility is acting as the liaison between customers, internal and external, to coordinating activities between the Communications department, the City’s Information Technology Department, Public Safety departments and outside vendors to ensure the integration of technology systems and enterprise applications.
Duties may include, but are not limited to: SQL database management, reporting and analysis of data, management of peripheral systems such as Mobile Data Computers (MDC), records management systems (RMS) and GIS Map Data ; end‐user account maintenance, system changes, updates, corrections and coordination of computer server hardware and software; including installation, maintenance and administration. manages, organizes, protects, documents, and maintains security system documentation, provides technical support to system end‐users.
All successful candidates must undergo an intensive background check and be able to work any shirt to support a 24X7 critical public safety operation.
- The candidate will be under the supervision of the Technology Manager, and dual report to the CIO and E911 Director.
Essential Duties & Responsibilities
- Installs, maintains and updates related hardware and software equipment for the City’s Computer Aided Dispatch (CAD), Records Management System (RMS) and Mobile Field Reporting applications, automatic vehicle locator (AVL), and Geographical Information Systems (GIS) applications.
- Provides advanced end-user support including researching user complaints, researching issues,answering technical questions and assisting with application revisions or problems.
- Establishes and maintains cooperative working relationships (both internally and externally) andexercises good judgment while representing Atlanta 911 to external personnel and agencies.
- Manages multiple servers (physical and virtual), computers and devices ensuring proper integration of these components with existing computer, network and communications systems;
- Manages databases maintenance activities including data backup, data security, data recovery,implementation of business rules and triggers, Open Database Connectivity (ODBC) andperformance monitoring.
- Implements and audits system security policies against the Criminal JusticeInformation Systems security requirements, file permissions and user accounts;
- Provides support to network and/or stand-alone networks. Installs and configuresnew software; removes software; adds, changes or removes client accounts.
- Performs both routine and advanced system troubleshooting, support and maintenance.
- Update and maintain various system administrative files/tables
- Develop and distribute periodic system and management reports to identify system performance, tickets, repairs, and resolutions.
- Attend meetings and provide training as necessary to provide a high level of system effectiveness.
- Troubleshoots and corrects user & system problems. Identifies source of hardware orsoftware problems and takes appropriate corrective action.
- This position is considered “essential personnel” and will be required to report for work regardlessof weather conditions, during emergencies, and any shift hours.
- Respond to emergency calls for service (system problems/outages) during off‐duty hours.
- May perform other duties as assigned.
Knowledge, Skills & Abilities
- Ability to work on multiple projects simultaneously and work well under time constraints.
- Excellent interpersonal, oral and written communication skills.
- Experience with project life cycle and project management principles.
- Experience producing and distributing both technical documentation and user-level documentation.
- Excellent working knowledge of Microsoft Windows, Windows Server, Microsoft SQL Server , Microsoft Office (Word, Excel, Access, Power Point, Project, Outlook), and Office 365.
- Bachelor’s degree in Computer Science or related degree from an accredited institution, or equivalent experience considered.
- Minimum of 5 years’ experience installing, maintaining, administrating and supporting computer hardware and operating systems software such as Windows, UNIX, LINUX, VMware, and Active Directory.
- Strong experience in database applications particularly Microsoft SQL
- Experience and understanding of the operational interworking of computer information systems and database management systems used to support complex n—tiered systems
Preferred Education and Experience
- Three or more years’ experience in the use and administration of Computer Aided Dispatch Systems (CAD), Records Management Systems (RMS) for Police, Fire and EMS, mobile computer applications, automatic vehicle locator (AVL), Mobile Audio Visual (MAV), body-worn cameras, and Geographical Information Systems (GIS)
- Three or more years’ experience with police, fire and EMS dispatching methodologies
- Previous work experience with IT duties in Public Safety Agencies and/or in a comparable Emergency Communications Environment is preferred but not required
- Cloud Provider Experience/Knowledge: Azure or AWS
Licensures and Certifications
- Valid Driver’s License from state of residency.
- PMP certification a plus
- ITIL certification a plus
- Technical certifications such as Microsoft, A+ or Network+ is a plus
- Candidates are required to obtain the following certifications within 1 year of hire date:
- GCIC Security and Integrity certification
- GCIC Inquiry level workbook certification
- Cardio Pulmonary Resuscitation (CPR)
Essential Capabilities and Work Environment
- Must be able to occasionally lift 25 pounds from ground level (e.g., computer hardware).
- Must be able to hear, speak, see, sit, stand and interact with other staff.