This is a technical, hands‐on position which is responsible for the administration of the Agency’s Computer Aided Dispatch (CAD) and related systems delivering quality and innovative technology solutions and guaranteeing the continued, reliable operation of networks as well as hardware and software systems that operate at the primary and backup locations. This position applies proven communication, analytical and problem-solving skills to identify, communicate and resolve system issues in order to maximize the user’s availability and ability to utilize all system functionality. The position works with a high degree of initiative and independence under broad program guidelines and general supervision of the Communications IT Manager, Senior to ensure that performance and operational goals are met.  A core responsibility is acting as the liaison between customers, internal and external, to coordinating activities between the Communications department, the City’s Information Technology Department, Public Safety departments and outside vendors to ensure the integration of technology systems and enterprise applications.

Duties may include, but are not limited to: SQL database management, reporting and analysis of data, management of peripheral systems such as Mobile Data Computers (MDC), records management systems (RMS) and GIS Map Data ; end‐user account maintenance, system changes, updates, corrections and coordination of computer server hardware and software; including installation, maintenance and administration. manages, organizes, protects, documents, and maintains security system documentation, provides technical support to system end‐users.

All successful candidates must undergo an intensive background check and be able to work any shirt to support a 24X7 critical public safety operation.

Supervision Received

Essential Duties & Responsibilities

Knowledge, Skills & Abilities


Minimum Qualifications

Preferred Education and Experience

Licensures and Certifications

Essential Capabilities and Work Environment

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