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Base Starting Pay $42,642 – $66,095

+$2,000 for Dispatcher Certification        

+$2,000 for Jailer Certification          +$2,000 for Bi-Lingual 

An employee in the Communications Officer – E911 position facilitates the flow of information between the public and law enforcement officers, or emergency personnel, by answering emergency and non-emergency calls for service and dispatch of response units. The ideal candidate will possess attention to detail and be able to multitask in high stress situations. 

Essential Functions

Answers emergency 911 and non-emergency voice and TDD calls for service; determines the nature of the call and what type of assistance or information is needed; routes calls to proper agency personnel; monitors non-emergency phone calls taken by 911; monitors dispatched radio traffic; interacts with the public to respond to inquiries; deals with sensitive and confidential matters; calls back disconnects to determine the nature and location of the problem.

Enters and maintains data in computer aided dispatch system (CAD); enters and retrieves technical information from a computer in order to perform research, update records, or respond to requests for information.

Enters data into, and obtains data from, the Georgia Crime Information Center (GCIC) network and the National Crime Information Center (NCIC) network, such as driver’s license and automobile tag information; enters stolen, or removes found, vehicles and weapons in system; enters information on missing or found persons; confirms warrants for other jurisdictions through NCIC and GCIC.

Assists callers in high stress situations, such as domestic violence, suicide, hostage calls, and when a loved one dies; gives CPR instructions to callers for patients who are in cardiac arrests; gives medical pre-arrival instruction to patients who are in need of medical assistance; communicates with caller on phone while logging radio traffic.

Monitors all radio frequencies assigned; dispatches, via radio, emergency calls requiring law enforcement, fire, or emergency medical service response, according to priority and availability of field units.

Monitors and ensures all communications equipment is functioning at all times; diagnoses problems to refer to proper repair technician.

Monitors inventory levels of supplies; ensures availability of adequate materials to conduct work activities; initiates requests for new or replacement items.

Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems; responds to requests for service or assistance.

Prepares or completes various forms, reports, correspondence, time cards, supply lists, or other documents including jail tickets for DeKalb County, bond receipts, warrants, driver’s history, background checks, and probation information.

Receives and maintains various forms, reports, correspondence, equipment operating manuals, procedures, handbooks, reference materials, manuals, or other documentation including NCIC files for vehicles, people, and history; reviews, completes, processes, forwards or retains as appropriate.

Operates a computer, printer, radio console, intercom system, cameras, facsimile machine, copier, calculator, multi-line phone, radio communications equipment, computer aided dispatch system, TTY/TDD system, headsets, weather computer, paper shredder, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software such as Zuercher CAD, Crimnet, Uniserach, or Microsoft Office.

Processes inmates, monitors behavior and movement of inmates, maintains logs and other records of inmates, calls for service, booking, fingerprinting, photographing, and release of inmates.  

Benefits

Qualifications

Training, Qualifications, and Experience 

Must be able to hear and understand communications through telephone and radio as well as operate a variety of machines and equipment. Must be able to exert up to 75 pounds of force occasionally and/or 50 pounds of force frequently or consistently to lift, carry, push, pull or otherwise move objects including the human body. Also required are the following physical abilities: balancing, climbing, crouching, feeling, fingering, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, reading, repetitive motion, speaking, standing, stooping, talking, visual acuity, and walking. Must possess the ability to multitask; read, interpret, and understand maps; obtain accurate information when dealing with callers who are upset, afraid, injured, etc.; give accurate direction over the telephone; react quickly and calmly in emergency situations, etc.

Requires interpersonal communication skills including the ability of speaking and/or signaling people to convey or exchange information. Bi-lingual speaking is a plus.

Availability

Must be able to work nights, weekends, and holidays as needed or scheduled (including being on-call). Must be available to work overtime and possibly be called into work for coverage when not on-call to meet the demands of the department. 

Must be able to pass pre-employment drug test, physical exam, background check, and psychological exam.

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